It's often said that people only complain, but that they never say a word when things go well.
Now, the sim with the land which the Lindens gave me as part of the Open Source Awards was down today. I filed a region unavailable report on the support system and the sim came back within less than five minutes (and that being on a Sunday).
Awesome!
Sunday, December 2, 2007
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10 comments:
i agree so (sorry my english is awfull) i run sl old school on a supposed dead pc for linden ... and i play ....FINE so thank you sir
I think they are improving. A bit at least. There were 57.000 people online yesterday and still some things were possible. .P
Sure it was all laggy and textures didn't rezz, and even many events were cancelled. But SL died completely with a lower number of users before, and yesterday it did not.
Welcome back Nicho
Yes / but you forget the fact that you have become somewhat of a SL celebrity as of late. I will admit that LL is trying a lot harder now than they have been the past year or so, but they still have a long way to go.
JayR Cela
They do, I grant you, but I will always remember--and tell the tale often--of Spike Linden, who, when my inventory completely disappeared last September, responded to a frantic plea and took care of it.
There are good Lindens, there is still value in the game.
You have been tagged: http://stindberg.blogspot.com/2007/12/ouch-that-hurt-tagged-by-caterin.html
Oh, i just had some 35 "sat upon" prims today that weren't really sat upon, and my support ticket for a region restart was answered and the region restarted by Data Linden within 20 minutes. And I've had pretty fast responses to almost all my support tickets.
They are improving and please don't come with SL celebrity get special treatment, their support is quick i noticed the same as Nicholaz, some support things take longer to others yes witch is only natural its called priority, why its important to file issues right and describe the problem as detailed as possible and keep a nice tone.
Sorry Nicholaz, first time I have to disagree. Yeah if support only has to hit the restart button then it usually is within a few hours. However if your sim came back up within 5 minutes, I think it is mostlikely a spontanious automatic restart :). If the problem need a tiny bit more attention then the supports is a mess. And I can tell you from my experience that is does not help if the request fro help comes from a company (estate manager who solves about everything as long as the sim is still running) that pays Linden over 15.000us$ per month. :( No I am sorry, I am not that positve about Linden. You are the sunshine and hope for people like me in SL, definatly not Linden. :)
-Sylvia
Well, I'm not sure if the Lindens in support recognize my name, dunno if I'm *that* notorious (although of course the region is technically owned by a Linden).
It was just one event, but I did get a reply from support, the region had been down for half a day, it was a Sunday and I'm sure someone pressed the reset button within less than 5 minutes.
I can't speak of other experiences but this one was good.
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